1. Introduction

Welcome to 24DIGI. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services, including:

  • AI meal generation and recommendation system
  • 24DIGI bracelet
  • Challenge Zone community platform
  • Daily meals ordering service
  • Delivery tracking services

Your privacy is important to us. By using 24DIGI, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

  • Account Information: Name, email address, phone number, date of birth, gender
  • Profile Information: Dietary preferences, allergies, health conditions, fitness goals
  • Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
  • Contact Information: Emergency contacts, healthcare provider information

2.2 Health and Fitness Data

  • Biometric Data: Heart rate, blood pressure, oxygen levels, sleep patterns, weight, BMI
  • Activity Data: Steps, distance, calories burned, workout duration, exercise type
  • Health Monitoring: Data related to cardiovascular health, metabolic indicators, sleep apnea risk assessment
  • Medical Alerts: Information related to health emergencies, hypertensive crisis, heart failure warnings

2.3 Location Data

  • GPS Location: Real-time location for adventure activities, delivery tracking, and emergency services
  • Activity Locations: Workout locations, adventure checkpoints, group activity areas
  • Delivery Addresses: Restaurant delivery locations and preferences

2.4 Usage and Technical Data

  • App Usage: Features used, time spent, preferences, settings
  • Device Information: Device type, operating system, unique device identifiers
  • Log Data: IP address, access times, app crashes, performance data

2.5 Social and Community Data

  • Community Interactions: Challenge participation, public performance data (when opted-in)
  • Group Activities: Adventure group memberships, shared locations during activities
  • Public Profiles: Username, profile picture, public achievements (when chosen to be public)

3. How We Use Your Information

3.1 Core Services

  • Generate personalized AI meal recommendations and recipes
  • Monitor health and fitness metrics through bracelet devices
  • Provide emergency health alerts and potentially contact emergency services
  • Facilitate community challenges and adventure activities
  • Process restaurant orders and coordinate delivery
  • Manage point system and in-app purchases

3.2 Health and Safety

  • Detect potential health emergencies and life-threatening conditions
  • Monitor for heart disease, stroke risk, heart failure, and other critical health indicators
  • Automatically contact emergency services when life-threatening conditions are detected
  • Provide health trend analysis and personalized recommendations

3.3 Service Improvement

  • Enhance AI meal generation algorithms
  • Improve bracelet accuracy and health monitoring capabilities
  • Optimize app performance and user experience
  • Develop new features and services

3.4 Communication

  • Send important health alerts and notifications
  • Provide order confirmations and delivery updates
  • Share community challenges and achievements
  • Send promotional offers and updates (with your consent)

4. Information Sharing and Disclosure

4.1 Emergency Situations

We may share your health data and location with:

  • Emergency medical services when life-threatening conditions are detected
  • Emergency contacts you have designated
  • Healthcare authorities when required for your safety

4.2 Service Providers

We share information with trusted third parties who assist us:

  • Restaurant Partners: Meal preferences and dietary requirements for order fulfillment
  • Payment Processors: Billing information for secure transaction processing
  • Delivery Services: Delivery addresses and contact information
  • Cloud Storage Providers: Encrypted data storage and backup services

4.3 Community Features

When you participate in public challenges or adventures:

  • Your performance data may be visible to other participants (when you opt-in)
  • Your location may be shared with group members during adventure activities
  • Your achievements and rankings may be displayed on leaderboards (when you opt-in)

4.4 Legal Requirements

We may disclose information when required by law, court order, or to:

  • Protect our rights and property
  • Ensure user safety and prevent harm
  • Comply with legal obligations
  • Investigate potential violations of our terms

5. Data Security

5.1 Security Measures

  • End-to-end encryption for sensitive health data
  • Secure data transmission using SSL/TLS protocols
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements
  • Secure data centers with physical and digital safeguards

5.2 Health Data Protection

  • Separate, encrypted databases for sensitive medical data
  • Limited access to health data on a need-to-know basis
  • Regular backup and disaster recovery procedures

6. Your Privacy Rights

6.1 Access and Control

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Portability: Export your data in a standard format
  • Opt-out: Unsubscribe from marketing communications

6.2 Health Data Controls

  • Emergency Services: Control whether we can contact emergency services automatically
  • Data Sharing: Choose what health data to share with healthcare providers
  • Community Participation: Control visibility of your performance data to other users

6.3 Location Privacy

  • Location Services: Enable or disable GPS tracking
  • Adventure Sharing: Control location sharing during group activities
  • Delivery Tracking: Manage delivery location preferences

7. Data Retention

  • Account Data: Retained while your account is active and for 30 days after deletion
  • Health Data: Retained for up to 7 years for medical and legal purposes
  • Transaction Data: Retained for 5 years for accounting and tax purposes
  • Usage Data: Aggregated data may be retained indefinitely for analytics

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

  • Standard contractual clauses with international partners
  • Adequacy decisions by relevant data protection authorities
  • Appropriate technical and organizational measures

9. Children's Privacy

24DIGI is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such a collection, we will delete the information immediately.

10. Third-Party Services

Our app may contain links to third-party services. This privacy policy does not apply to those services. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this privacy policy periodically. We will notify you of material changes through:

  • In-app notifications
  • Email notifications
  • Updates posted on our website

Continued use of 24DIGI after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or our privacy practices, contact us:

24DIGI Privacy Team

Email: info@24digi.com

Address: Al Madar, Umm Al Quwain, UAE

Phone: +971 52 238 8506

For data protection concerns in the EU, you may also contact your local data protection authority.

Important Disclaimers

Medical Disclaimer: 24DIGI devices and services are not intended to replace professional medical advice, diagnosis, or treatment. Always consult healthcare professionals for medical concerns. In case of a medical emergency, contact emergency services directly.

Emergency Services Notice: By using 24DIGI SaveLife features, you consent to automatic emergency service contact when life-threatening conditions are detected. Ensure your emergency contact information is current and accurate.